How much will it cost to ship my order?
Domestic Orders: All rates will be shown at check out based on the weight, and the city for orders shipping within the United States.
Canada & Mexico Orders: All rates will be shown at check out based on the weight, and the city for orders shipping to Canada or Mexico.
International/Worldwide Orders: All rates will be shown at check out based on the weight, and the city for orders shipping internationally.
Note: Your country may charge tax and duty fees to take delivery of the items you've ordered based on the value of the item(s) being delivered. This is not a fee or tax set by the sender but by the ship to country to receive packages from outside of the country you reside in.
What shipping carrier do you use to delivery orders?
DOMESTIC - USPS
CANADA & MEXICO - USPS
WORLDWIDE - UPS & DHL
Will you provide tracking?
Yes, once your order has been fulfilled, packed, and had a label created to generate your tracking number you will automatically receive an e-mail confirmation.
Tracking is telling me my label has been created, but it's not updating where it is. Why is this?
This means one of two things: It is being processed currently or UPS did not capture the initial scan when they picked up your order. Tracking will be updated as soon as UPS scans the shipment into their system.
How long will it take to receive my order?
All orders are shipped via USPS with standard ground delivery service. Please allow 3-4 BUSINESS DAYS for order processing and payment verification as well as an additional 5-10 business days for delivery. International orders can take up to 8 weeks to arrive.
What if my order is lost?
If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of the carrier to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, we suggest calling UPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon the OCD Cleaners receiving the package.
If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
OCD Cleaners does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
What is your return policy?
If you are not 100% satisfied with your purchase, you can exchange or return your order to us within 14 days to receive a store credit only.
Does my return or exchange qualify for a return label?
- Received the wrong size
- Incorrect product was received
- The color does not match the product purchased
- The product is damaged or defective
We do not accept returns for the following:
- I ordered the incorrect size
- My product does not fit
- Return product for store credit
How do I exchange or return an item(s)?
All exchanges and/or returned products must be unworn, in the state you received them, and in the original packaging. Please send your return with your packing slip/invoice to:
Please feel free to contact OCD Cleaners directly with any questions at firstname.lastname@example.org